FAQs

Your Hair Extensions FAQ, Answered

This hair extensions FAQ covers everything from hair quality and terminology to shipping, customs, and wholesale ordering — so you can buy with confidence and know exactly what you’re getting.

The first part of this hair extensions FAQ covers hair quality and terminology — starting with the basics.

What is Virgin Remy hair?

Virgin Remy hair comes from a single donor and has never been chemically processed — no dyeing, bleaching, or perming. Because it comes from one donor, every strand keeps its natural cuticle direction from root to tip, which is what “Remy” refers to. Just as important, the hair itself needs to be genuinely healthy — unprocessed and single-donor alone don’t matter much if the hair is weak or damaged. Combining all three of these — unprocessed, naturally aligned, and healthy — is what makes virgin Remy the highest quality tier of human hair available, and why it holds up so well as an extension.

What’s the Difference Between Virgin Remy hair and Remy hair?

“Virgin” means the hair has never been chemically treated. “Remy” means the cuticles are naturally aligned in the same direction. Genuine virgin Remy hair is both: untouched by chemicals AND naturally aligned. But there’s a third quality that matters just as much: the hair itself needs to be healthy. Weak, damaged, or over-processed hair doesn’t hold up as an extension no matter how it’s labelled. Genuine virgin Remy hair combines all three — unprocessed, naturally aligned, and healthy — which is why it’s the top quality tier, not just because of any one factor alone.

Plain Remy hair (sometimes just called “Remy hair”) is naturally aligned but can be blended from multiple donors and may include some chemical treatment. It’s also typically cut rather than shaved, unlike our temple-sourced virgin Remy hair. Despite not being single-donor, genuine plain Remy hair is actually more expensive than virgin Remy hair.

What’s the Difference Between Virgin Remy Hair and Raw Unprocessed Hair?

In technicality, they should mean the same thing, but in practice, “raw unprocessed” is one of the most misused terms in the industry. Most hair sold under that label is actually machine Remy — mechanically aligned, collected hair that isn’t from a single donor and isn’t genuinely unprocessed, despite how it’s marketed. Genuine virgin Remy hair is single-donor, untouched by chemicals, with naturally aligned cuticles. The label alone doesn’t guarantee that standard was actually met — which is exactly why we’re upfront about our sourcing rather than asking you to just take a label’s word for it.

What is Machine Remy hair?

Machine Remy hair is non-Remy hair — collected hair (gathered from hairbrush waste, drains, or the floor, rather than cut or shaved directly from a donor) — that’s been mechanically processed to align the cuticles in the same direction using a machine, rather than the strands naturally being aligned because they came from a single head. It’s a lower quality tier than genuine virgin Remy, and it’s frequently mislabeled as “raw” or “unprocessed” even though it has been through significant processing to make it usable at all.

What’s the Difference Between Single Drawn and Double Drawn Hair?

These terms describe how consistent the length is within a bundle. Single drawn hair contains a natural range of lengths (for example, a mix of 6-20 inches within one bundle), since it reflects the natural variation of a single donor’s hair. Double drawn hair has a much narrower length range (for example, mostly 18-20 inches), achieved by removing shorter strands. Genuine virgin Remy hair is always single drawn, since it comes from one donor and keeps that donor’s natural length variation intact. Double drawn (and super double drawn, which is uniform length throughout) typically involves blending hair from multiple donors, which is why it’s associated with plain Remy rather than virgin Remy.

Genuine Remy (not virgin Remy) double drawn hair is exponentially more expensive to produce, since achieving that narrow, uniform length range while still meeting Remy’s cuticle-alignment standard requires far more raw hair and selective sorting. Because of that cost, most double drawn hair actually available in the market is machine Remy rather than genuine Remy — it’s a much cheaper way to achieve a uniform look, but it comes with the quality trade-offs of machine processing. If you’re being offered double drawn hair at a price that seems too good to be true, it’s worth asking directly whether it’s genuine Remy or machine Remy.

How can I tell if hair is genuinely unprocessed?

One of the most reliable signs: hair that looks too silky or unnaturally shiny is almost always processed. Genuine unprocessed hair has a natural matte finish, since it’s only ever cleaned with shampoo and conditioner — no silicone coatings or chemical treatments used to fake that glossy look. For a more rigorous check, some of our clients have gone as far as a microscopic test, examining cuticle direction, cuticle health, and strand thickness for consistency. We’re upfront about our sourcing (temple donations in South India) precisely so you don’t have to rely on guesswork.

Does this hair shed or tangle?

Any claim of “zero/no shedding” or “zero/no tangling” is a marketing gimmick — it’s not realistic for any hair, including your own. Hair on your head sheds naturally every day, even though it’s attached by a follicle bond far stronger than the thread, glue, or keratin bonds used in any extension method. So some tangling and shedding is simply normal, extensions included.

Genuine virgin Remy hair, with its naturally aligned cuticles, does resist tangling better than machine Remy/non-Remy which are chemically processed hair. But the bigger factor is care: brushing straight down from the top can cause both tangling and shedding, while starting at the tips and working your way up to the roots helps minimize both and keeps the hair looking its best for longer.

Can I dye, bleach, or heat style my extensions?

Yes. Because our hair is genuine virgin Remy with no prior chemical processing, it responds to coloring, bleaching, and heat styling much like your own natural hair.

One thing worth knowing: a lot of articles online claim that any virgin Remy hair can be bleached all the way to #613 or other blondes. In our experience, that’s not quite accurate — reaching #613 safely requires genuinely healthy hair to begin with, not just virgin Remy status. That’s why we specifically set aside bundles suited for blonde bleaching rather than treating all our stock the same way. We also monitor pH levels carefully during the bleaching process, since bleach naturally thins hair strands, and controlling this helps limit how much the hair is weakened.

We recommend a patch test before any chemical treatment, since results can vary.

How many bundles do I need?

This is best answered by your stylist rather than by us. The right number depends on your desired length, volume, and installation method, and stylists approach this differently — some use bundles alone, while others pair bundles with a closure or frontal depending on the look you’re going for. Since we’re not positioned to judge application-side decisions like this, we’d rather you get that guidance from the person actually doing your install than have us guess at a number that might not fit your specific case.

This hair extensions FAQ also covers the installation methods we support.

What installation methods do you support?

Our range includes clip-ins, tape-ins, keratin tips (I-Tip, U-Tip, V-Tip, Flat Tip), micro rings, nano rings, wefts/bundles for sew-ins, closures, and frontals— so most common installation methods are covered.

Sourcing is one of the most common topics in this hair extensions FAQ, so here’s exactly where the hair comes from.

Where does your hair come from?

Our hair is sourced through offerings at temples in South India, a centuries-old spiritual practice filled with gratitude. The hair is shaved rather than cut, which preserves the full strand from root to tip.

Why does it matter that this hair comes from a temple?

Hair offered at temples in South India is given as an act of gratitude, as part of a spiritual practice that has continued for centuries — it’s hair offered in gratitude, not sold. Proceeds from temple hair auctions go toward charitable work, including things like free meals, education, and community infrastructure.

Beyond the story, temple sourcing also gives us one large, consistent, and ethically sourced supply — rather than piecing together hair from many separate individual sellers of uncertain origin.

The next few questions in this hair extensions FAQ cover shipping, customs, and delivery.

Do you ship internationally, and how long does delivery take?

Yes, we ship worldwide from India. Retail orders placed on our website ship free (with some product-specific exceptions) to the USA, Canada, UK, and other Western European countries. Wholesale orders are shipped separately and are not included in this free shipping — contact us for wholesale shipping details specific to your order. Most orders ship within 1-3 business days and arrive within 6-8 business days.

The customs questions in this hair extensions FAQ are broken out by region, since the rules differ.

Will I pay customs duty on my order if I’m in the UK?

Following the India-UK trade agreement that came into effect in 2026, import duty on our products is eliminated for UK customers. VAT still applies, as it does on nearly all goods sold in the UK, so factor that into your total cost. If you have questions about a specific order, feel free to contact us before purchasing.

Will I pay customs duty on my order if I’m in the EU?

Currently, standard import duty applies to EU orders, as the EU-India trade agreement that would eliminate this duty has not yet been signed or come into effect. VAT also applies, as it does on goods sold across the EU. We’ll update this once the trade agreement is finalized — if you have questions about a specific order, feel free to contact us before purchasing.

If you’re a salon or distributor, this part of our hair extensions FAQ is for you.

Do you offer wholesale pricing and what’s the minimum order?

Yes, we work with salons, distributors, and beauty professionals on wholesale orders with minimum order quantities. Contact us for current MOQs and wholesale rates.

Why do your prices seem higher than other sellers?

Genuine virgin Remy hair is expensive to produce, and the price reflects real costs rather than markup. For longer lengths (above 27 inches), raw temple hair alone can cost us up to roughly $2,000 per kilogram. Our own process also involves significant waste — typically 42-50% of the raw hair is lost during sorting and preparation, so it takes about 2 kilograms of raw hair to yield 1 kilogram of finished product. 

Sellers offering prices well below this range for comparable lengths are almost always selling machine Remy or non-Remy hair, not genuine virgin Remy, regardless of how it’s labeled. We’d rather be upfront about why quality costs what it does than compete on a price that would require compromising on what we actually sell.

Rounding out this hair extensions FAQ, here’s how returns work.

What’s your return policy?

See our Refund and Returns Policy page for full eligibility details and the return process.

How can I contact you?

Reach out through our contact page, or email us directly — we’re happy to help with product questions, sizing guidance, or wholesale inquiries. If anything in this hair extensions FAQ wasn’t fully clear, we’re glad to walk through it with you directly.

Reach out through our contact page, or email us directly — we’re happy to help with product questions, sizing guidance, or wholesale inquiries.